Contract 999 ICT End User Devices and Services

  • Mandatory
Updated: 27 Mar 2020
Date:
1 Aug 2017 - 31 Jul 2020
Contract Number:
999
Type:
Whole of government
Managed:
Digital.NSW
The contract covers end user or client computing devices and associated services.

Range of products and services

Contract 999 The ICT end user devices and service for NSW Government has been split into:

  • Contract 999 Lot 1 (Devices) effective from 1 August 2017 until 31 July 2020, Two twelve-month extension options remain
  • Contract 999 Lot 2 (Services) effective from 15 December 2017 until 30 November 2020, Two twelve-month extension options remain

All ICT hardware not covered by contract 999 can be purchased under the ICT Services Scheme.

Lot 1 – devices

The scope of lot 1 covers all end-user or client computing devices including:

  • personal computers
  • desktop computers
  • laptop computers
  • notebook computers
  • ruggedised notebooks
  • subnotebooks
  • zero clients
  • tablet and mini-tablet computers
  • ruggedised tablets
  • hybrid computers
  • thin client computers
  • specialised computers
  • workstations
  • any other hardware that an end user can use to interact with their data and applications
  • docking stations for computers
  • monitors for computers
  • peripheral devices and accessories as long as they accompany the purchase of a primary device (devices).

The scope for this head agreement for Lot 1 (devices) does not include the supply of smartphones or removable storage devices (including USB and external drives).

The scope above refers to the primary devices. Maintenance, support, warranties, transport, delivery and buffer stock, if requested, may be provided with the device.

The scope may be expanded by agreement between the contractor and contract authority.

Software required for the essential function of devices will be provided with the devices unless a customer requests otherwise. Such essential software would include:

  • operating systems
  • BIOS.

Unless otherwise requested by a customer, peripherals and accessories are limited to what is normally included with the device or offered as standard upgrades.

The scope is limited to new devices only and does not include second-hand, used, repackaged or refurbished devices, or seconds or imperfect devices. Refurbished devices may only be used for a warranty replacement.

To obtain these services independently from purchasing a device, customers are to use the NSW Government ICT Services Scheme.

Lot 2 – services

The scope of lot 2 includes the following services:

Attaching asset tags and or asset labels to devices prior to delivery to the customer. The position of the asset tag and asset label will be determined by the customer.

Providing the customer with a list of available BIOS and pre-loaded OS images (and any other configuration options), if applicable, for a device. This includes the contractor’s proposed default settings, prior to the dispatch of the device to the customer. The contractor will provide any reasonably requested information relevant to the appropriate configuration of the device as requested by the customer.

The customer will review the configuration information supplied by the contractor and advise how the device should be configured. The contractor will configure the device as requested.

Providing pre-delivery software imaging services which allows a standard operating environment image, provided by the customer, to be installed on a device prior to delivery. The contractor is required to:

  • manage the imaging requirements of a customer including version control
  • manage capacity to apply Standard operating environment (SOE) images to devices at the volume levels required by customers
  • assist customers in the development and testing of their SOE image, including the provision of pre-production samples of devices if required
  • establish, to the satisfaction of the Contract Authority, processes in the area of imaging, in particular quality assurance, configuration management and licensing control processes and security processes.

Provide basic installation services to customers including:

  • the provision of a project management resource to manage the installation service and be a single point of contact for the customer
  • the provision of detailed and comprehensive installation procedures and schedules for customer approval
  • co-operation with customer personnel involved in the installation task including adapting contractor installation procedures and schedules to accommodate customer requirements
  • receiving the deliverable from customer personnel
  • unpacking, assembling (for example PCs, notebooks, monitors and docking stations) and placing the device in situ
  • connecting the device to the power outlet and any retained peripherals (for example local printers and special keyboards and monitors) and powering-up
  • checking that the operating system is active including, but not limited to, checking configuration settings and testing relevant connections and environmental management features
  • setting aside any device that fails to power-up
  • removing packaging boxes and other materials from the customer’s site for reuse or recycling in an environmentally appropriate manner in accordance with applicable statutory requirements, NSW policies and industry best practise
  • providing a report to the customer setting out device asset numbers, installation location (typically desk or workstation number), and status of the device (such as ‘dead-on-arrival’). Customers will determine the testing to be carried out and the content and form of the installation report.

Provide the basic installation services as described above, plus a complete set–up and installation of functions as required by the customer. This may include:

  • connecting the device to the customer’s network and testing that connection
  • installing additional software and accessories
  • transferring data from the existing equipment to the new device
  • testing the device’s operability within the customer’s IT environment
  • updating the customer’s asset registers or configuration management databases
  • providing a report to the customer setting out the device asset numbers, installation location (typically desk or workstation number), network address; and status of the device (such as “dead-on-arrival”). Customers will determine the testing, configuration, software loading and data transfer work that needs to be carried out and the content and form of the installation report that needs to be provided.

These services include:

  • irreversible destruction of data from a device
  • sanitisation of a device, including the removal of components, in accordance with the NSW Government Digital Information Security Policy (DISP), the NSW Government Information Classification, Labelling and Handling Guidelines (ICLHG) and any specific customer requirements, prior to removing a device from a customer site
  • the return of removed components to the customer or their destruction in accordance with the DISP, ICLHG and any specific customer requirements
  • reporting on the sanitisation of devices including at a minimum: Customer asset numbers, machine and removed component serial numbers (if applicable), and sanitisation action taken
  • certification that a device has been cleansed in accordance with these requirements.
  • customers will determine the level of sanitisation services required and for the avoidance of doubt, in accordance with these commercial terms and conditions:
    • (i) the written consent of the Customer is required before any sanitisation services can be provided outside a customer site
    • (ii) where sanitisation services are performed at the contractor’s site, or a third party’s site, those sites may be subject to an audit, inspection and approval by customer personnel or a third party nominated by the customer.

These services include:

  • shutting down, powering off and disconnecting devices from a power outlet and the customer’s network
  • disassembling and packing devices using environmentally appropriate packaging materials to ensurethey are not damaged in transit
  • stacking devices in a customer designated location on–site and handing over the packaged devices to the customer representative
  • updating customer asset registers or configuration management databases
  • providing a report to the customer setting out decommissioned device asset numbers and the status of that device, for example “missing keyboard”. Customers will determine the content and form of this decommissioning report.

This includes:

  • collection of the designated device from the customer
  • transporting that device to the contractor’s site
  • any rectification of a device’s configuration that may be required prior to returning the device to the customer
  • returning the device to the customer
  • purchase of the device by the contractor, auction or other sale of the device and return of the proceeds to the customer
  • arranging for the device to be recycled or otherwise disposed of.

Any contractor performing disposal services for a device must ensure that decommissioning and sanitisation services have been performed for that device, either by the contractor or another party, before disposing of the device.

The contractor must also:

  • adopt and embody appropriate environmental practises in accordance with applicable statutory requirements, NSW policies (including the NSW Government Resource Efficiency Policy 2014) and industry best practise
  • provide quality assured sanitisation of devices (including the removal of components) in accordance with the DISP, ICLHG and any specific customer requirements, prior to removing the device from a customer site
  • provide the customer with the customer asset tag number associated with a device’s machine serial number for loading into the relevant asset and configuration management databases in electronic form as a CSV file
  • provide the customer with a report on the disposal including, at a minimum: customer asset numbers, machine serial numbers, disposal action taken, cost of disposal and net proceeds to be returned to the customer
  • provide the customer with certification of the disposal.

For the avoidance of doubt:

  • the written consent of the customer is required before any disposal services can be provided outside a customer site
  • where disposal services are performed at the contractor's or a third party’s site, those sites may be subject to an audit, inspection and approval by customer personnel or a third party nominated by the customer
  • the contractor must not send any device offshore for purposes of performing services,or otherwise, without sanitisation services having first been performed either by the contractor or another party.

Key contract features

Maximum price contract

Customers do not need to accept contract pricing as the best a supplier can do. If the customer is seeking to obtain large volumes they are entitled to request further discounts.

Government Standard Specification (GSS)

The GSS is intended to describe the personal computers for agencies' common use to be purchased in large volumes, such as standard enterprise class desktops and notebooks. The specification is key to the contract category - GSS devices Read a copy of the latest Government Standard Specification XLSX, 90.94 KB.

Contract categories

There is only one category, which is category GSS devices. General device category has been removed.

Only models which meet the GSS can be listed for GSS devices.

The prices reflect the volume of devices purchased by the NSW Government.

Any supplier on the contract panel can provide GSS devices if they come to an agreement with DCS on the models and prices.

The prices for GSS devices are adjusted on a quarterly basis for movements in the US dollar if the USD moves more that 5% from a baseline rate.

Approved agents

The suppliers are able to list approved agents that are able to act on their behalf, take and fulfill orders.

Open panel

Lot 1 (devices) panel of contractors will remain open and may be updated by the contract authority from time to time at its discretion. Interested suppliers may apply at any time for inclusion on the panel. Expressions of interest should be emailed to ICTServices@customerservice.nsw.gov.au

Suppliers who do not intend to supply GSS type equipment are not encouraged to apply. They should look to register for the ICT Services Scheme. View the GSS devices DOCX, 21.99 KB currently listed under GSS.

Lot 2 (services) panel has been filled for the moment but may be updated by the contract authority from time to time at its discretion.

Key benefits

Most favoured customer

Introduction of a most favoured customer ensuring best and consistent pricing across the state.

Focus on mobility

Introduction of hybrid (2-in-1) and tablet categories with greater focus of mobility pricing.

Device performance

Increase focus on device performance with minimum performance benchmarking set for all categories using various performance software.

Insurance

Insurance levels generally are as below:

  • public liability insurance $20 million
  • product liability insurance $20 million
  • professional indemnity insurance $20 million.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.

Please email nswbuy@treasury.nsw.gov.au if you have any problems completing your application form or if you wish to check your registration status.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.

Approved suppliers for Lot 1 (devices)

Website: Acer Computer Australia
Address: Building G L2 350 Parramatta Rd, Homebush West NSW 2140

Rod BassiSales Director Oceanic Region
Phone: 02 8762 3234 or 40408 619 434
rod.bassi@acer.com

Agents

Computers Now Pty Ltd
ABN: 48 592 886 118
Address: Unit 15, Perry Park Estate, 33 Maddox St, Alexandria  NSW  2015
Contact: Cooper Wearne
Phone: 0414 825 690
Email: Cooper.Wearne@compnow.com.au

Website: EIZO Oceania
Address: 2, 118-120 Princess Highway, Arncliffe NSW 2205
Email: sales@eizo.com.au

Felipe RojasANZ Territory Manager  
Phone: 02 9462 7500
felipe@eizo.com.au

Website: Dell Australia
Address: Building 3, 14 Aquatic Drive, Frenchs Forest NSW 2086

Shane McKennaAccount Executive, NSW Government
Phone: 02 8972 5728 or 0437 685 071
shane_mckenna@dell.com

Website: Pioneer Computers
Address: Unit 2 37 O’Riordan Street, Alexandria NSW 2015

Grei StokesAccount Manager
Phone: 02 9690 2888
greis@pioneer.net.au

Website: Dynabook ANZ
Address: Level 3, Building C, 12-24 Talavera Road, North Ryde NSW 2113
Sales Centre: 1300 307 055
orders@dynabook.com

Gary LawrenceBusiness Development Manager
Phone: 0439 417 226
glawrence@dynabook.com

Website: Fujitsu Australia
Address: 118 Talavera Road, Macquarie Park NSW 2113

Derek WalkerNorthern Region Manager- Fujitsu Products
Phone: 02 8061 3438 or 0477 060 777
derek.walker@au.fujitsu.com

Agents

Computers Now Pty Ltd
ABN: 48 592 886 118
Contact Name: Cooper Wearne (NSW Commercial Sales Manager)
Phone: 0414 825 690
Address: Unit 15, Perry Park Estate, 33 Maddox St, Alexandria  NSW  2015
Email: Cooper.Wearne@compnow.com.au

Tristate Computer Services Pty Ltd (Trading as Int Tec Solutions)
ABN: 72 091 751 656
Contact Name: Lisa Ferguson
Phone: 03 5022 0000
Address: 39 Ninth Street, Mildura  VIC  3500
Email: orders@itmildura.com.au

ABN: 68 087 468 380
Contact Name: Matthew Wynn Jones
Phone: 1300 53 33 54
Address: Level 8, 61 York Street, Sydney, NSW, 2000
Email: sales@counterparts.com

Website: HP PPS Australia
Address: Building F, Rhodes Corporate Park, 1 Homebush Bay Drive, Rhodes NSW 2138 Australia

Julie Birch
Phone: 0430 121 108
julie.birch@hp.com

Kaine Dennehy
Phone: 0417 325 835
kaine.dennehy@hp.com

Website: Lenovo (Australia & New Zealand)
Address: Lenovo Tower, Level 4, 12 Help Street, Chatswood NSW 2067

Matthew AdamsAccount Executive
Phone: 0411 954 687 or  02 8003 8200
madams1@lenovo.com

Agents

Anabelle Bits Pty Ltd (trading as ASI Solutions)
ABN: 40 068 649 972
Contact Name: David Adams
Phone: 02 9384 8094
Address: 8 Lord street, Botany NSW 2019
Email: dadams@asi.com.au

Winc Australia Pty 
ABN: 94 000 728 398
Contact Name: Teresa Harvey
Phone: 0412 519 629
Address: 163 O'Riordan St, Mascot NSW 2020
Email: Teresa.harvey@winc.com.au

Website: Microsoft
Address: 1 Epping Road, North Ryde NSW 2113
Email: nswdoepo@microsoft.com

Alex Jaksetic
Phone: 0400 855 720
c999sale@microsoft.com

Agents

Anabelle Bits Pty. Ltd. (Trading as ASI Solutions)
ABN: 40 068 649 972
Contact Name: Jason King
Phone: 02 9384 8058
Address: 8 Lord street, Botany NSW 2019
Email:  jking@asi.com.au

Computers Now Pty Ltd (Trading as CompNow)
ABN: 48 592 886 118
Contact Name: Andrew Charles
Phone: 1300 266 7669
Address: Unit 15, Perry Park Estate, 33 Maddox St, Alexandria  NSW  2015
Email: andrew.charles@compnow.com.au

Data#3 Limited
ABN: 31 0105 452 67
Contact Name: Samantha White
Phone: 1300 23 28 23
Address, Level 8, 100 Arthur Street, North Sydney, NSW 2060
Email: c999@data3.com.au

Website: Samsung Electronics Australia
Address: 3 Murray Rose Avenue, Sydney Olympic Park NSW 2127

Adrian Mead
Phone: 0451 374 833
adrian.mead@samsung.com

Dean Evans
Phone: 0448 919 946
dean.evans@samsung.com

Agents

Anabelle Bits Pty Ltd (trading as ASI Solutions)
ABN: 40 068 649 972
Contact Name: David Adams
Phone: 02 9384 8094
Address: 8 Lord street, Botany NSW 2019
Email: dadams@asi.com.au

ABN: 11 613 747 809
Contact Name: Paulo Mpliokas or George Sakr
Phone: 1800 932 421 or 0400 205 440
Address: Level 1, 44a Foveaux St, Surry Hills, NSW 2010
Email: sales@olympustech.com.au

Approved suppliers for Lot 2 (services)

Website: Acer Computer Australia
Address: Building G L2 350 Parramatta Rd, Homebush West NSW 2140

Rod BassiSales Director Oceanic Region
Phone: 02 8762 3234 or 40408 619 434
rod.bassi@acer.com

Agents

Computers Now Pty Ltd
ABN: 48 592 886 118
Address: Unit 15, Perry Park Estate, 33 Maddox St, Alexandria  NSW  2015
Contact: Cooper Wearne
Phone: 0414 825 690
Email: Cooper.Wearne@compnow.com.au

Website: ACT Logistics
Phone: 1300 225 001 
NSW address: 6 Carnegie Place, Blacktown, NSW 2148
Qld address: 17 Archimedes Place, Murarrie Qld 4172
Vic address: Level 24, 570 Bourke Street, Melbourne Vic 3000

Alex Farenden
Phone: 0400 253 448 
alex@actlogistics.com.au

Shevaun Stuart
Phone:0410 205 583
shevaun@actlogistics.com.au

Christilla Gattrell
Phone: 0402 373 948
c.gattrell@actlogistics.com.au

Website: ASI Solutions
Address: The Lakes Business Park, 8 Lord Street, Botany NSW 2019

Jason KingNational Sales Director
Phone: 0414 742 806
jking@asi.com.au

Website: APCD
Address: 16 Harbord Street, Granville NSW 2142

James GaleraAccount Services Manager
Phone: 0408 677 815 or 02 8863 6647
jamesg@apcd.com.au

Website: Data#3
Address: Level 8, 100 Arthur Street, North Sydney NSW 2060

Joe Arcuri
Phone:0412 169 373
joe_arcuri@data3.com.au

Samantha White
Phone: 0407 742 707
samantha_white@data3.com.au

Sarah Edwards
Phone:0426 897 606
sarah_edwards@data3.com.au

Website: Dell Australia
Address: Building 3, 14 Aquatic Drive, Frenchs Forest NSW 2086

Shane McKennaAccount Executive, NSW Government
Phone: 02 8972 5728 or 0437 685 071
shane_mckenna@dell.com

Website: Dynabook ANZ
Address: Level 3, Building C, 12-24 Talavera Road, North Ryde NSW 2113
Sales Centre: 1300 307 055
Email: orders@dynabook.com

Gary LawrenceBusiness Development Manager
Phone: 0439 417 226 
glawrence@dynabook.com

Website: Fujitsu Australia
Address: 118 Talavera Road, Macquarie Park NSW 2113

Derek WalkerNorthern Region Manager- Fujitsu Products
Phone: 02 8061 3438 or 0477 060 777
derek.walker@au.fujitsu.com

Agents

Computers Now Pty Ltd
ABN: 48 592 886 118
Contact Name: Cooper Wearne (NSW Commercial Sales Manager)
Phone: 0414 825 690
Address: Unit 15, Perry Park Estate, 33 Maddox St, Alexandria  NSW  2015
Email: Cooper.Wearne@compnow.com.au

Tristate Computer Services Pty Ltd (Trading as Int Tec Solutions)
ABN: 72 091 751 656
Contact Name: Lisa Ferguson
Phone: 03 5022 0000
Address: 39 Ninth Street, Mildura  VIC  3500
Email:   orders@itmildura.com.au

ABN: 68 087 468 380
Contact Name: Matthew Wynn Jones
Phone: 1300 53 33 54
Address: Level 8, 61 York Street, Sydney, NSW, 2000
Email: sales@counterparts.com

Website: HP PPS Australia
Address: Building F, Rhodes Corporate Park, 1 Homebush Bay Drive, Rhodes NSW 2138 Australia

Julie Birch 
Phone: 0430 121 108
julie.birch@hp.com

Kaine Dennehy
Phone: 0417 325 835
kaine.dennehy@hp.com

Website: Industry Trading
Address: 4 Ford St, Huntingwood NSW 2148
Email: sales@industrytrading.com

Matthew HillTechnology Director
Phone: 0420 956 039 or 02 9620 5313
matthew@industrytrading.com.au

Website: Lenovo (Australia & New Zealand)
Address: Lenovo Tower, Level 4, 12 Help Street, Chatswood NSW 2067

Matthew AdamsAccount Executive
Phone: 0411 954 687 or  02 8003 8200
madams1@lenovo.com

Agents

Anabelle Bits Pty Ltd (trading as ASI Solutions)
ABN: 40 068 649 972
Contact Name: David Adams
Phone: 02 9384 8094
Address: 8 Lord street, Botany NSW 2019
Email: dadams@asi.com.au

Winc Australia Pty 
ABN: 94 000 728 398
Contact Name: Teresa Harvey
Phone: 0412 519 629
Address: 163 O'Riordan St, Mascot NSW 2020
Email: Teresa.harvey@winc.com.au

Website: Winc Australia
Address: 163 O’Riordan Road, Mascot NSW 2020

Teresa Harvey
Phone: 0412 519 629
teresa.harvey@winc.com.au

Jan Bielecki
Phone: 0437 695 935
jan.bielecki@winc.com.au

Kevin Clapperton
Phone: 0418 305 904
kevin.clapperton@winc.com.au

Code of behaviour

The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:

  • All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
  • Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
  • Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
  • The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
  • Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
  • Where practicable male employees should perform work on male facilities and female employees on female facilities.
  • Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
  • Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
  • Supplier employees must wear or carry an identity card at all times when on the site or sites.

Print catalogues

Price books for devices - Lot 1 (showing the full list of models and accessories, upgrades and downgrades) and services - Lot 2 are available from each supplier and can be obtained from DCS ICT and Digital Government at ICTServices@customerservice.nsw.gov.au

Online catalogues

View products of suppliers on this contract on eCatalogues.

To see pricing information you will need login access. Contact your agency administrator or the NSW Procurement Service Centre.

Pricing

Pricing for simple configuration GSS devices and service will be available on the eCatalogue once all vendors have made their submissions.

Price books for devices (Lot 1) and services (Lot 2) are available from each supplier, and can be obtained from DCS ICT and Digital Government at  ICTServices@customerservice.nsw.gov.au

Pricing assurance

If any customer is aware of pricing from a reputable outlet that is better than that offered by the contract for the same model and specification, they are urged to provide those details to the Department of Customer Service (DCS).

When making such comparisons, parameters such as warranty, free delivery state wide, and operating systems should be taken into consideration. If the comparison is valid the supplier may be required to match the price.

Quarterly adjustments

Customers should note that the items under the GSS category will be adjusted quarterly. That may include an adjustment for movements in the US dollar.

The relevant quarters for pricing adjustments will be announced and updated.

The prices and rates for Lot 2 (services) are fixed for the 2 year initial term of the head agreement.

Ordering

A customer contract can be formed following the below:

  1. The supplier may provide to the customer, as part of their quotation, a pre-completed general order form.
  2. The customer returns that pre-completed general order form, signed, with their system generated purchase order form attached.
  3. The supplier provides acknowledgement of the receipt of the order.

To form a customer contract, the general order form under the Procure IT Framework must be used.

The instructions for the above document, particularly guidance on a shortened order form, should be noted.

Minimum ordering requirements

Under Procure IT, the minimum version of the general order form with all details completed and signed by the customer needs to be provided to the supplier. To form a customer contract the supplier needs to countersign the order.

However, under Contract 999, if the details of the general order form are completed and the form signed by the customer, the supplier needs only acknowledge the receipt of the order. That acknowledgement can be in writing or by email.

We are encouraging suppliers to provide with their quotation a pre-populated version of the general order form, where all of the common details such as the head agreement and the suppliers' particulars are completed. All details particular to the order are referred to an attached purchase order document, which can be the customer's standard system-generated purchase order.

As long as the attached purchase order document provides details of:

  • the customer
  • the deliverables being procured and their price
  • the delivery details.

then that will complete the requirements to create a formal general purchase order. The customer just needs to sign and send it, and the supplier just needs to acknowledge receipt, for a customer contract to be formed.

Supplier conditions

If you accept a quote, you must ensure that the quotation does not contain any conditions.

Large value orders

If the purchase is for a significant value, the customer should consider using the full Procure IT general order form template.

Invoicing

Terms of trade are 30 days from receipt of a correctly rendered invoice.

Delivery

Delivery is free into store state-wide.

Delivery times vary per supplier. Details can be found under each approved supplier.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.