ICT Services Scheme

  • Mandatory
Updated: 20/02/2020
Date:
29 Jan 2013 - 28 Feb 2021
Scheme Number:
SCM0020
Type:
Whole of government
Managed:
Digital.NSW
The scheme is a whole-of-government mandated arrangement for procuring ICT goods and services.

In drafting the scheme, the Department of Customer Service underwent extensive consultation with industry and NSW Government agencies.

Under NSW Procurement Board Direction 2019-04, NSW Government agencies must use the ICT Services Scheme, unless other whole-of-government arrangements apply.

The ICT Services Scheme aligns with the NSW Government Beyond Digital Strategy, which provides a comprehensive approach to identifying, sourcing and procuring ICT goods and services to ensure government harnesses new, innovative and effective approaches.

Range of products and services

The scheme offers a panel of prequalified suppliers to provide a range of ICT solutions to assist NSW Government agencies and other authorised buyers.

These are the 17 categories under the ICT Services Scheme:

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A01 Enterprise and business architecture

Analysis of business structure and processes, development of technology roadmaps to support business and ICT strategies. Development and dissemination of ICT standards taking into account impact on legacy technologies and facilitating adoption of future trends. This includes modelling, development and adoption of frameworks as well as definition of current, transitional and future state architectures.

A02 Information architecture

Information architecture covers all the sources and forms of information that define the enterprise architecture. The information architecture layer includes: information and data models; processes for managing information; standards for the manipulation and presentation of information; governance of information; infrastructure and technology for storing, manipulating and transmitting information; and taxonomy for categorisation of information.

Information architecture services may include: development of enterprise architectures (EA, both for current state and future state) for the information architecture layer within complex organisational environments; development of models; standards and guidelines for the information architecture to meet the diverse needs of EA projects; understanding the architectural capabilities and constraints of the range of technologies that support data and information in distributed systems; information and data modelling; taxonomies and content descriptions and utilisation of tools; models and templates to support capture; and analysis and presentation of findings to a wide variety of stakeholders.

A03 Solution architecture

Development of technology solutions that deliver business requirements within the guidelines of an enterprise architecture, when available. This includes development of technical specifications, selection of technology components and development of solution designs.

B01 Benchmarking

Benchmarking includes identifying accurate historical and / or current data against which a data set can be compared now and / or in the future. Demonstrated experience in the identification, adaption and adoption of benchmarking processes is also required.

C01 Data centre services

Provision of expert advice and recommendations on: migration strategies, future data centre operating and governance models including best practices such as ITIL. Assistance with key strategic documents. Provision of services to assist with actual migration activities. Provision of services associated with data centre operational activities including delivery "as a service". Note: All other data centre services are provided under the NSW Government's data centre lease arrangement with Metronode Pty Ltd.

C02 Data centre equipment

Supply of infrastructure items within the data centre including: servers (virtual or dedicated); storage systems (for example - storage area networks, network attached storage, tape systems, optical systems); appliances (for example - de-duplication appliances, backup appliances); ancillary equipment (for example - UPS, firewalls, routers, switches); and peripherals (for example – racks, leads, cable trays).

D01 End user computing installation, configuration and maintenance including delivery "as a service"

Installation, configuration and maintenance, includes ordering equipment, delivery, installation of operation systems and decommissioning of existing equipment.

D02 End user computing management including delivery "as a service"

The provision of infrastructure services and the associated supporting resources that enable service level agreements to be met to the customer's satisfaction. As a result the customer's staff should be able to undertake the core business functions that are dependent on the underlying desktop technology infrastructure. Includes, monitoring and analysis, backup and recovery and software licence administration. Updates installed as required inline with agreed timeframes.

D03 End user computing hardware including delivery “as a service”

Supply of personal computers, notebooks and laptops, including full "as a service". Monitors can be provided with the end user device. Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the Contract 999 ICT End User Devices and Services for NSW.

D04 Monitors including delivery “as a service”

Supply of computer monitors, including full "as a service". Note: excludes the capital acquisition of any device meeting the Government Standard Specification under the Contract 999 ICT End User Devices and Services for NSW.

D05 Other end user computing devices including delivery “as a service”

Supply of any computer based end user computing device not included in any other sub-categories under the End User Device category, including workstations, thin and zero clients. Includes full "as a service" Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the Contract 999 ICT End User Devices and Services for NSW.

E01 ICT strategy

The provision of strategic vision and documentation associated with information and communications technology supporting ICT. This includes: strategy and plan development and evaluation, forecasting or analysis of future trends, strategic research and analysis, development of and advice on management frameworks (eg risk, service delivery management and portfolio management).

E02 Procurement management

Procurement transition, integration and delivery of services. This includes contract development, contract planning, contract formation, contract management and service arrangement.

E03 Efficiency and optimisation

Design, development and maintenance of the operational tools, standards, methods, environment and protocols that enable the consistent and efficient delivery of quality outputs. This can include methodology planning and implementation, billing checking and management, development and implementation of; policies, procedures, analysis tools and standards for: integration, environment, desktop, project offices, performance and evaluation.

F01 Network equipment installation, configuration and maintenance including delivery "as a service"

Installation, configuration and maintenance of network equipment. This includes loading software, unit and network testing to confirm installation of equipment and software solutions, and configuration.

F02 Network operations including delivery "as a service"

Management of the fixed and mobile network environment. This includes the provision of integrated support services and architectures that facilitate access to a customer's application for both internal and external users. The facilities and services should support a secure and effective technological infrastructure. It also covers traffic management, asset administration, facilities management, building cabling and network environment. Network performance meets agreed standards.

G01 Mobile devices including delivery "as a service"

Supply and/or services for mobile device capability including wireless, USB modems, mobile phones, smart phones and tablet devices. Unit provisioning, firmware, configuration, software and applications as a professional service, managed service or full "as a service".

G02 Digitisation including delivery "as a service"

Services for digitisation life-cycle capability including: design, development and implementation of digitisation activities; provisioning of services or devices (including printers, scanners and multi-function devices) for conversion from physical form; born digital capture; web and social media capture; descriptive meta-data creation; record creation and cataloguing; curatorial services; digital asset management and workflow design. This includes provisioning and maintenance of supportable digital forms including but not limited to images; text and printed materials; newspapers; oral work; art works; museum collections; moving image and sound; broadcast media content; legacy digital forms; microform; objects and ephemera; web and social media including as a professional service managed service or full "as a service".

G03 Telephony including delivery "as a service"

Services for telephony capability includes provisioning and maintenance of analogue and digital telephones, faxes, teleconference and video conference capability as a professional service, managed service or full "as a service".

H01 Strategic risk management

Considers risk from different perspectives with an organisation; strategic, programme, project and operational. Manages risks at a strategic and an organisational level and plans ongoing risk management, identifies mitigation tasks and optimising risk opportunities. Developing a risk methodology or framework.

H02 Business continuity planning

Business continuity planning (BCP) is a process that ensures an organisation can continue to operate after a major crisis or disaster. BCP covers: preparation of a business continuity plan; including a risk management plan; business impact analysis; incident response plan; a disaster recovery plan. Disaster recovery plan - a disaster may be anything that results in an inability to access the IT infrastructure, eg fire, flood, gas leaks, storms, serious corruption of data or other damage. It covers crisis management, process systems, operations and technology risks.

H03 Capacity and availability planning

Capacity planning baselines existing resources needs and anticipates the organisations future needs based on business input into a capacity plan which includes; new and upcoming services and products, hardware and application development plans and organisational service levels. Availability planning includes documenting the current and future needs of the business in an availability plan, assist with diagnosis and resolution of availability related problems, review service reliability, maintainability, prepare redundancy plans, assess the impact of changes or new products or services, development of proactive measures that are cost effective.

H04 Process and technology audits

Conduct ICT processes and technology audits which consider efficiency, costs, service levels, risk levels and alignment to business needs; report findings and make recommendations to the organisation on ways to improve.

I01 Program office standards

The ability to create or review an ICT program office including standards, reporting, change management, stakeholder communication, demand management, schedule management, resource management, configuration management, reporting, benefits realisation via programs, change control, governance and dependency management, project team collaboration, performance monitoring and controlling.

I02 Project, program and portfolio management

Manage a project from end to end including project mandate, initiating and business case, planning, executing, controlling, reporting and closing using a project methodology e.g. Prince 2®. Manage large and complex deliverables that are broken down into manageable inter-related projects. Combines the ability and resources to define, plan, implement and integrate a program of works using a program methodology. Support and advise senior management decision making on strategic alignment, prioritisation, risk management, optimisation of resources etc to successfully deliver their business objectives.

I03 Change management

Managing the business impact of implementing an ICT change to the business, including stakeholder communications, process and procedure changes, updates to or new documentation and training.

I04 Quality assurance and compliance

Planned and systematic activities to fulfil quality requirements for a system, product, program or service including assured compliance. Quality assurance requires demonstrated QA methodologies, experience in control methodologies, compliance audit, diagnostic reviews, health checks, QA governance procedures and where requisite remediation plans.

J01 Server installation, configuration and maintenance including delivery "as a service"

The installation, configuration and maintenance of operating system software and testing of installation, licences, upgrades, patches of operating system (OS) software.

J02 Operations management including delivery "as a service"

Management and maintenance of the server environment. The management of mainframes, servers and ISP hosting hardware as well as the management of operating system and system management software. Includes the backup and recovery of servers and operating systems.

K01 Security strategy including delivery "as a service"

Create strategy, architecture, solutions and services that protect ICT environment. Includes developing strategies, conducting security audits and identifying risks and issues and conducting vulnerability assessments. Supporting and maintaining ISO 27001 certification.

K02 Security management security and firewall installation including delivery "as a service"

Provision of a security framework that facilitates access to the customers' applications, information and data for both internal and external users. Security and firewall installation and configuration.

K03 Security testing including delivery "as a service"

Undertake various security testing including, penetration testing, web security testing, secure code reviews, security and environment testing meets agreed standards.

K04 Security and firewall management including delivery "as a service"

Management of a security framework that facilitates access to the customers' applications, information and data for both internal and external users. Including performance monitoring, security upgrades and access management.

L01 Learning services

Providing government with learning services, including learning strategies, needs analysis, learning design and delivery. Learning may be delivered by a range of means.

M01 Business analysis

Business analysis includes structured identification, analysis and documentation of requirements associated with the design, development and implementation of business systems. This includes; business requirements specification, process analysis and design, procedure development, data migration and conversion planning, development and execution of testing strategies, problem identification and resolution, assessment of training needs, liaison between technical and business staff, research and analysis (eg market and customer), risk assessment and management.

M02 Custom application development including delivery "as a service"

Custom application development including: design and development, enhancement, integration and implementation, data migration and conversion, testing, performance and metrics, maintenance and ongoing support. Including provision of development, application development and support "as a service".

M03 Services including electronic document and records management and customer relationship management (CRM) and case management services including delivery "as a service"

New or amendment of existing electronic documents and records or customer relationship management (CRM) and case management solutions. Includes design, development, implementation, data migration, integration training, maintenance, configuration and support. May also include support with business analysis, transformation and process change. Note: For ERP service offerings, please refer to Category Q: ERP and related corporate and shared services.

M04 Other software services including delivery "as a service"

Includes design, development, implementation, data migration, integration training, maintenance, configuration and support for all other software services not already included in other systems and solutions sub-categories. May also include support with business analysis, transformation and process change.

M05 Information management services including delivery "as a service"

Developing business information strategies and creating systems. Includes design, development, implementation, data migration, integration training, maintenance, configuration and support. May also include support with business analysis, transformation and process change. Covers provision of scientific, operational and administrative datasets, data management, data analysis, master data management, data warehousing, business intelligence, content management and meta data management.

M06 Web design and content management services including delivery "as a service"

This category includes; website design and development, intranet and extranet development, user interface design, content management solutions, flash design and development, database design and development and usability research.

M07 Software support and maintenance services including delivery "as a service"

Services for licensed software and /or developed software and may consist of help desk services, updates, new releases, ancillary services, ongoing maintenance services.

M08 Testing services

Includes provision of test services including but not limited to the development and delivery of testing strategies, test plans and defect identification procedures to ensure that solutions reflect requirements. This can include delivery of any or all aspects "as a service".

M09 Software resellers and software asset management services

Brokerage services for licensed software, software asset management and optimisation, and other software maintenance, subscription and support services.

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N01 Infrastructure and utilities software

Software licensing and support for database applications, data management, virtualisation and partitioning software, operating systems, enterprise application integration (EAI), application performance and monitoring software, programming language, web design, hosting and middleware applications software, and any infrastructure and utilities software.

N02 Software applications

Software licensing and support for enterprise resource planning (ERP) software, business intelligence (BI) and enterprise content management (ECM) software, computer-aided design, engineering and manufacturing software, office productivity software, and any software applications not included elsewhere.

N03 Communications and security software

Software licensing and support for networking and mobile development and email and messaging software, cloud management software, identity access and encryption software, data protection, privacy protection and anti-virus software, and any communications and security software.

O01 Fixed line voice services

The provision of fixed line telecommunications services utilising a physical link.

O02 Fixed line data services

The provision of data services, including delivery as a service using a physical link. This includes Fibre, xDSL, ISDN etc.

O03 Mobile services (including mobile data)

The provision of voice and data services using cellular networks (e.g. 2G, 3G, 4G, LTE etc)

O04 Satellite services

The provision of voice and data services using satellites.

O05 Management and maintenance services

All other telecommunications services including call accounting (TIMS), consolidated telecommunications inventory and cost management (including carrier billing analysis tools), system commissioning, decommissioning, system maintenance (single and multi-vendor), call centres etc.

P01 Fixed, mobile, satellite, networking equipment

Any physical equipment used in the provision of telecommunications including handsets, headsets, cables, accessories, hubs, bridges, routers, switches, modems, interface cards, firewalls as well as associated systems including but not limited to voice and/or video mail and unified messaging systems, contact centre systems, interactive voice response systems (IVRs), music and messaging on hold systems, voice recording systems, audio conference systems, video conferencing and webcam systems, private paging and public address systems, broadcast messaging systems.

Q01 Professional services

Includes the provision of strategic analysis and planning, business process management, transition and transformation, business analysis, modelling, design and architecture, development, testing, data migration and conversion (ETL), organisational and change management, systems integration, performance and management, and benchmarking.

Contracting framework: Procure IT

NSW Government agencies must use the Procure IT Framework to buy ICT related goods and services. This is mandated by Procurement Board Direction 2018-02.

The Procure IT Framework comprises:

  • Core& Contracts for all low-risk ICT procurement up to the value of $500,000 (excluding GST)
  • Procure IT v3.2 for all ICT procurement over $500,000 (excluding GST) and all high-risk ICT procurement (regardless of value)

Regardless of the values allocated to each contract above, Registered Suppliers can only use Core& Contracts up to $150,000 (excluding GST).

Advanced Registered Suppliers can use Core& Contracts from $150,000 (excluding GST) up to $500,000 (excluding GST) and Procure IT v3.2 for high risk/high value contracts.

If you have any questions in relation to Procure IT v3.2 or Core& Contracts or you want to provide feedback, please email ictservices@customerservice.nsw.gov.au

How buy.nsw/ict relates to the ICT Services Scheme

buy.nsw/ict is a new platform that's simplifying procurement in NSW, starting with cloud services.

As part of introducing the platform, we are making changes to the ICT Services Scheme starting with consolidating 10 cloud-related ICT Services Scheme categories into one. The following categories have been consolidated into cloud products, services and support on buy.nsw:

  • C03PTa GovDC Software as a Service
  • C04PTa GovDC Platform as a Service
  • C04PTs Platform as a Service
  • C05PTa GovDC Infrastructure as a Service
  • C05PTs Infrastructure as a Service
  • C06PTa Migration services and cloud readiness
  • C06PTs Migration services and cloud readiness
  • C08PTs GovDC Cloud connect broker
  • Q03PTa GovDC Software as a Service
  • Q04PTa GovDC Platform as a Service (List the 10 categories)

All sellers of cloud products and services currently on the ICT Service Scheme are prequalified to join buy.nsw. However, they still need to apply to accept the buy.nsw/ict terms and share additional information.

Businesses who are not on the ICT Services Scheme, and who offer cloud products and services, can also apply to join buy.nsw/ict.

All sellers approved to join buy.nsw are part of the ICT Services Scheme.

Key benefits

Benefits for suppliers

  • The ICT Services Scheme simplifies the procurement process by removing the lengthy tender process and replacing it with an online application.
  • All ICT suppliers are eligible to apply for prequalification to the ICT Services Scheme subject to satisfaction of the requirements.
  • The “always open” policy allows new suppliers to register for the ICT Services Scheme at any time, increasing accessibility and competition in ICT procurement for NSW Government.
  • Streamlined categories of ICT services align with the NSW Government Beyond Digital Strategy, making it clear what the ICT needs of government are and how the supplier can meet them. The supplier is not restricted in the number of categories that they can apply for.
  • Ability to be included on the Registered Supplier List, the Advanced Registered Supplier List or both of these lists, depending on the supplier’s capacity and capability.

Benefits for buyers

  • The streamlined categories of ICT services align with the current NSW Government Beyond Digital Strategy and ensures that prequalified suppliers meet the government’s requirements.
  • The ICT Services Scheme drives competition, providing agencies and buyers with greater choice and access to new suppliers and emerging technologies. This is because the ICT Services Scheme is open to new suppliers on an ongoing basis.
  • Risk assessment guidelines to help agencies select appropriate suppliers for their individual requirements.
  • Ability to drive value from the ICT Services Scheme by assessing price and non-price factors for each engagement.
  • Online eQuote tool to conduct competitive requests for quotation.

All supplier listings (except cloud) are available on eQuote.

If you do not have access to eQuote, you can download the list of prequalified suppliers XLSX, 1565.09 KB.

Suppliers listings for cloud products and services are available on buy.nsw/ict.

Buying on eQuote

You may use eQuote to request quotes from prequalified suppliers.

Buying on buy.nsw/ict

buy.nsw is a new platform that is simplifying procurement in NSW. Currently, you can only buy cloud products and services through buy.nsw/ict. To buy through buy.nsw/ict simply:

  1. register as a buyer
  2. browse the buy.nsw/ict seller hub for suitable cloud products and services
  3. click the 'buy' button on the product page

Once you click 'buy' you will be contacted by a buy.nsw team member to help you in creating the contract.

Requirement for buyers

Eligible buyers must place orders with suppliers using the specified order forms found in the tools, templates and resources section.

Tools and templates

The ICT Services Scheme has several tools and resources available to all eligible buyers. This includes:

ICT Consulting for buyers

NSW Government has adopted an ICT standard commercial framework which applies to ICT Consulting only.

The framework includes standard resource types, capped resource rates, capped expenses, and a discount structure.

Buyers can directly negotiate with suppliers that have accepted all elements of the commercial framework up to a threshold of $250,000.

See ICT Commercial Framework document for further details on the ICT standard commercial Framework.

For further help in sourcing ICT Consulting Services Process diagram can be of help.

Tools and Templates for ICT consulting buyers

  1. Project brief template DOCX, 146.39 KB
  2. Procurement strategy template DOCX, 931.95 KB
  3. Request for quotation - Part A – specification DOCX, 971.33 KB
  4. Request for quotation - Part B – response XLSM, 2937.6 KB
  5. Statement of works template DOCX, 141.89 KB
  6. Supplier engagement compliance checklist for standard commercial framework - recommended XLSM, 2974.91 KB
  7. Commercial comparison tool XLSM, 231.28 KB
  8. Negotiation pack PPTX, 597.98 KB

Telecommunication for buyers

Please visit Telecommunication Services to find out more about telecommunication procurement arrangements, approval processes for new telecommunication services and resources available for buying telecommunication services.

FAQs for buyers

Who is a buyer under the ICT Services Scheme?

Under the ICT Services Scheme, buyers are NSW government agencies and eligible non-government bodies (such as universities or NGOs). As per NSW Procurement Board Direction 2019-04,  NSW Government agencies must use this scheme.

What policies are there that I must abide by?

The NSW Procurement Board can issue policies and directions relating to the ICT Services Scheme. These are only mandatory for NSW Government agencies. Some of the policies that buyers must adhere to include:

Where can I find information and resources about the ICT Services Scheme?

Resources available online include:

Where can I find the contracts and documents needed to buy from the scheme?

The contracts and other documents you and your prospective suppliers need to undergo procurement for ICT goods and services under the ICT Services Scheme are:

How do I find out which suppliers are on the ICT Services Scheme?

Download the list of prequalified suppliers XLSX, 1565.09 KB

What are the requirements to select suppliers on the ICT Services Scheme?

Unless otherwise specified, the ICT Services Scheme adopts the use of Procurement Board Direction 2019-04 for their procurement arrangements.

When undertaking ICT procurement under the ICT Services Scheme, agencies must follow the provisions in that direction.

This does not affect any other mandated procurement policies including for instance, conducting a risk assessment, internal approval processes, agency delegations manual etc.

How do I choose between suppliers on the ICT Services Scheme?

The selection of suppliers will depend on the value of the contract. The recommended way is to conduct a Request for Quotation (RFQ) using the eQuote system.

Does my agency have to use the ICT Services Scheme?

Yes. According to NSW Procurement Board Direction 2019-04 government agencies (within the meaning of the Public Works and Procurement Act 1912) must use whole-of-government contracts for obtaining the goods or services where a contract applies. The ICT Services Scheme is a whole-of-government arrangement that is used for the procurement of ICT solutions.

What if the supplier I want to use is not on the ICT Services Scheme?

To ensure you can comply with the NSW Procurement Board Direction 2019-04, you should encourage the supplier(s) to apply to the ICT Services Scheme online at eTendering.

How do I conduct request for quotes (RFQs) under the scheme?

Buyers can conduct RFQs using eQuote, through which agencies can issue RFQs to registered suppliers. Using eQuote, you can issue, manage and award RFQs online from suppliers registered on prequalification schemes and panel arrangements.

You can organise access to eQuote by contacting your agency’s eTendering administrator or NSW Procurement at nswbuy@treasury.nsw.gov.au

How are suppliers accepted on the scheme?

Different criteria applies to suppliers depending on whether they have applied for the Registered Supplier List or for the Advanced Registered Supplier List.

Details of the supplier acceptance criteria for both supplier listings are provided in the handbook for buyers PPTX, 11160.43 KB.

Can a supplier be on both the Registered Supplier List and the Advanced Registered Supplier list?

Yes. Suppliers can apply for either or both supplier listings.

How do I know if my ICT service requirements are high risk?

A risk assessment tool is available in the Risk Assessment Toolkit DOCX, 319.4 KB. You can also consult your internal procurement team.

What terms and conditions have suppliers agreed to in order to be an approved supplier on the scheme?

All suppliers have agreed to a set of ICT Services Scheme rules DOCX, 53.49 KB

Does Procure IT Part 1: Head Agreement apply to engagements with Advanced Registered Suppliers?

No. Part 1: Head Agreement of Procure IT v3.2 is not applicable to the ICT Services Scheme because the scheme is not a panel arrangement.

To enter into a customer contract, Advanced Registered Suppliers and customers are required to execute Part 2: Customer Contract of Procure IT v3.2, the General Order Form and any applicable schedules and Modules.

Do I need to fill in Item 7 of Procure IT v3.2 General Order Form?

No. Item 7 of the General Order Form should be left blank because it only applies to panel arrangements with a head agreement.

Item 11 of the General Order Form has been revised to allow you to specify that the customer contract (the order) is placed under the ICT Services Scheme.

If I intend to place multiple orders with a supplier on the Advanced Registered Supplier List, does Procure IT v3.2 Part 2: Customer Contract need to be executed for each order, even if the multiple orders are with the same supplier?

No.  For multiple orders with the same supplier, execute Part 2: Customer Contract once. However, it is important that both parties execute a separate General Order Form and applicable schedules and Modules for each and every order, regardless of whether it is with the same supplier.

What are the arrangements for acquiring hardware?

In accordance with NSW Procurement Board Direction 2019-04 the use of Contract 999 ICT End User Devices and Services and Contract 2390 Imaging Devices are mandatory for NSW government agencies obtaining the goods or services to which those contracts apply.

Devices that are available through these separate procurement arrangements are excluded from the ICT Services Scheme.

What is the GSS and why is it excluded from supply through the scheme?

The GSS is the Government Standard Specification. It describes a range of standard office type End User Devices and Services of the type purchased in high volumes by NSW Government.

A list of End User Devices and Services can be found in Contract 999 ICT End User Devices and Services. The models and prices for the GSS have been negotiated with the suppliers on Contract 999 ICT End User Devices and Services. NSW Government agencies must use that whole-of-government Contract 999 ICT End User Devices and Services when procuring specified End User Devices and Services as per NSW Procurement Board Direction 2019-04.

Is disposal of hardware included in the scope of the scheme?

No. Disposal of hardware and other end user services (such as asset tagging, pre-delivery configuration, pre-delivery imaging, basic installation, extended installation, sanitisation services and decommission services) are available through Contract 999 ICT End User Devices and Services.

Is there any crossover or duplication between the ICT Services Scheme and Contract 2390 Imaging Devices?

No. All imaging devices must be purchased through Contract 2390 Imaging Devices unless provided “as a service” and owned by the service provider.  The whole-of-government Contract 2390 Imaging Devices is mandatory for short term rentals and purchase of hardware devices including MFD, as is consistent with NSW Procurement Board Direction 2019-04.

What software cannot be purchased through the ICT Services Scheme?

Software available through whole-of-government contracts must be acquired by those agreements, not via the ICT Services Scheme.

Whole-of-government contracts include:

Am I allowed to procure software from an authorised reseller or distributor of software licences?

Yes. Licensed software, subscription and support services from authorised resellers and distributors are covered by Category M09: Software Resellers and Software Asset Management Services.

How is the supply of software under Category N different to supplying software under the other categories?

Category N is for the acquisition of perpetual software licences and related support. Software as a service and other ICT and software-related services are covered by other categories.

How to apply

New suppliers can apply for inclusion on the ICT Services Scheme at any time.

The scheme has 2 supplier categories: registered suppliers and advanced suppliers.

Apply to become a registered supplier

A registered supplier can enter into low-risk contracts valued up to $150,000 ex GST.

  1. Fill out the new user registration form on the eTendering website.
  2. Agree to simplified terms and conditions.
  3. Provide evidence of work experience.

Apply to become an advanced supplier

An advanced supplier can enter into high-risk contracts valued over $150,000 ex GST.

  1. Fill out the new user registration form on the eTendering website.
  2. Agree to Procure IT framework version 3.2 terms and conditions.
  3. Provide evidence of work experience and referees.

For more information please see the FAQs below.

Selling cloud

If you sell cloud products and services, you can only apply for the ICT Services Scheme by applying to join buy.nsw/ict.

How to update your contact details

Approved suppliers can update their details at any time by logging into eTendering.

Guidelines and conditions

All prequalified suppliers need to comply with the ICT Services Scheme rules DOCX, 53.49 KB

Telecommunication services

Please visit Telecommunication Services to find out more about telecommunication procurement arrangements, approval processes for new telecommunication services and resources for buying telecommunication services.

Tools and templates

The ICT Services Scheme has a range of tools and resources that suppliers can use, including:

FAQs for suppliers

Where can I find information and resources about the ICT Services Scheme?

Online resources are available on ProcurePoint, including the:

What is the duration of the ICT Services Scheme?

The ICT Services Scheme is ongoing and periodically reviewed as necessitated by changing business needs.

Is the number of suppliers restricted on the ICT Services Scheme?

No. The scheme does not restrict the number of approved suppliers.

How do I find out which suppliers are on the ICT Services Scheme?

Download the list of registered pre-qualified suppliers XLSX, 1565.09 KB

Why does the ICT Services Scheme have 2 supplier categories?

The ICT Services Scheme has a Registered Supplier List for low-risk procurements valued up to $150,000 (excluding GST) to assist in providing opportunities for smaller enterprises. The Registered Supplier List has lower acceptance requirements for inclusion onto the ICT Services Scheme and suppliers on this list may enter into contracts using simplified terms and conditions with lower insurances, to reduce the cost of doing business with government.

The Advanced Registered Suppliers List has a higher level of acceptance requirements given suppliers on this list can be engaged in high risk procurements above $150,000 (excluding GST).

What contract should I use?

Under NSW Procurement Board Direction 2018-02, agencies must use the Procure IT framework when procuring ICT goods and services. The Procure IT framework is composed of Core& Contracts for low-risk procurement up to $500,0000 (excluding GST) and  Procure IT v3.2 for high-risk procurement above $500,000 (excluding GST).

Suppliers in the Registered Supplier List must use the Core& Contracts for procurements only up to $150,000 (excluding GST) that are low risk.

Advanced Registered Supplier List who can be engaged for procurements valued over $150,000 (excluding GST) must use either Procure IT v3.2 or Core& Contracts depending on the level of risk and value of the contract.

What is the contractual framework for the ICT Services Scheme? Is a head agreement required under Procure IT v3.2?

By lodging an application, suppliers agree to the scheme rules DOCX, 53.49 KB. The rules prescribe the terms and conditions for each individual contract. All Registered and Advanced Registered Suppliers are required to use the Procure IT Framework when entering into contracts by using either the Core& Contracts or Procure IT v3.2 (see question 6 above).

There is no head agreement for non-panel arrangements under Procure IT v3.2 of the ICT Services Scheme.

Can approved suppliers change their nominated categories for the ICT Services Scheme?

Yes, approved suppliers can apply for changes to their categories, as well as apply for additional categories on eTendering. Changes to categories are subject to the acceptance criteria outlined in the ICT Services Scheme Rules  DOCX, 53.49 KB

If I am an approved supplier, how do I update my contact details?

Approved suppliers can update their details at any time by logging into eTendering.

If I am an approved supplier on the Advanced Registered Supplier List and I want to sub-contract a portion of the work, do I have to source the sub-contractor from the ICT Services Scheme?

No. You can source any sub-contractors and they do not have to be approved suppliers on the ICT Services Scheme. As the primary contractor, you are responsible for the performance of your sub-contractors. Clause 5 of the Core& Contracts and clause 8.14 of the Customer Contract in Procure IT v3.2 set out the conditions of consent required before subcontracting work.

Do management fees apply to the ICT Services Scheme?

There are no management fee provisions under the ICT Services Scheme.

Does the Data Centre Services category (C) overlap with the Data Centre Migration Panel already established?

The Data Centre Migration Panel only covers migration into the NSW Government data centres. Category C under the ICT Services Scheme for data centre services covers normal operations and other non-migration activities.

How do I apply for the ICT Services Scheme?

Applications can be made online at any time on the eTendering website.

Refer to the application quick reference guide PDF, 246.35 KB, which provides step-by-step instructions.

Is there a deadline for applications to be lodged?

No. The ICT Services Scheme is ongoing and open to supplier registrations throughout the duration of the scheme.

What information do I need to provide with my online application?

All application requirements and acceptance criteria are detailed in the ICT Services Scheme Rules DOCX, 53.49 KB.

As part of the application process, suppliers must download templates from eTendering, complete the required information, save the documents, then upload them into eTendering. The templates are available on this page.

What is the assessment process for applications to the ICT Services Scheme?

Applications for the Registered Supplier List and the Advanced Registered Supplier List will be assessed according to the acceptance criteria outlined in the ICT Services Scheme Rules DOCX, 53.49 KB.

Applications for the Advanced Supplier List will undergo a more rigorous assessment due to the high value and risk profile of the services. Referee reports will be validated by contacting the referees. Credit reports may be requested to be provided in order to confirm that applicants are financially solvent.

What are the acceptance criteria for the ICT Services Scheme?

The acceptance criteria will vary depending on whether you are applying for the Registered Supplier List or for the Advanced Registered Supplier List. Refer to the ICT Services Scheme Rules DOCX, 53.49 KB for more details.

Is annual turnover an acceptance criterion?

No. It is requested for informational purposes but does not form part of the acceptance criteria for admission to the ICT Services Scheme.

Can I apply for both the Registered Supplier List and the Advanced Registered Supplier List?

Yes. Simply follow the instructions on the application quick reference guide PDF, 246.35 KB.

Can I apply for some categories in the Advanced Registered Supplier List and some in the Registered Supplier List?

eTendering allows suppliers to make separate applications for the Registered Supplier List and the Advanced Registered Supplier List. This will allow suppliers to nominate different categories for each supplier list.

Might I be approved for some (and not all) of the categories or sub-categories for which I applied?

You will only be refused acceptance for a nominated category if you do not meet the acceptance criteria for that category.

Once approved, can I apply for more categories?

Yes. Suppliers can apply for additional categories at any time throughout the life of the ICT Services Scheme by logging into eTendering, selecting Scheme Applications and under Successful, selecting Resubmit. Requests for changes to categories are subject to the same acceptance requirements, as outlined in clause 17 of the ICT Services Scheme Rules DOCX, 53.49 KB.

How long will it take for my application to be processed?

The typical turnaround time for a standard application is approximately one to two weeks. However, this is subject to change depending on the complexity and urgency of the application.

Is the pricing schedule assessed?

No. The pricing schedule provided by each supplier is used as a guide for agencies to estimate cost. The pricing schedule contains ‘ceiling prices.’ This means they are the maximum price suppliers may charge. It is anticipated that suppliers will offer reduced pricing as part of the competitive Request for Quotations process and through negotiation.

What are the requirements for the referee reports for Advanced Registration Supplier List? Do they have to be signed by the referee?

Registration for the Advanced Registration Supplier List requires submission of referee reports because contracts may be high risk or valued over $150,000 (excluding GST). A referee report may cover multiple categories. By providing two referee reports for a high-level category, suppliers can nominate any or all of the sub-categories. Referee reports are verified by directly contacting referees.

Please note that the referee reports:

  • Do not have to be on letterhead, but must include all the required information
  • Do not have to be signed by the referee
  • May state the price range instead of an exact price (e.g. ‘less than $200,000’ or ‘$150,000 - $250,000’ etc)
  • May be from any organisation- government or non-government
  • May cover work done for, or goods provided to non-government organisations
  • May be for goods or services valued less than $500,000
  • May be a written reference provided for a previous tender, but the information must be substantially similar to that requested on the template

Can I use referees from overseas?

Referees must verify that the supplier can provide the goods or services within NSW.

Can companies from overseas apply for inclusion on the scheme?

Yes, if they have an Australian Business Number (ABN).

What are the requirements for the credit report to demonstrate solvency?

A credit report may be requested to provide evidence of financial solvency, because suppliers may supply high value or high-risk contracts. Though the Australian Business Number or the Australian Registered Body Number will be primarily used for automated solvency checks.

Is there a file size limit when uploading the company profile as part of the application?

There is no size limit, however it is recommended that the company profile documents be brief to enable customers to quickly review your offerings.

How will I know if my application has been successful?

Applicants will receive an email from the NSW Government eTendering website advising them on the outcome of their application.

Can I reapply if my application is not successful?

Yes. All new and modified applications can be made on eTendering. Unsuccessful applications are subject to the rules outlined in the ICT Services Scheme Rules DOCX, 53.49 KB.

If my enterprise is accepted onto the ICT Services Scheme, is it guaranteed work?

There is no guarantee of work. The ICT Services Scheme gives suppliers the opportunity to offer goods and services to NSW Government agencies. Agencies will invite and assess supplier proposals as part of the quotation process and decide on the most appropriate supplier or suppliers depending on their individual requirements. Agencies may use their own discretion as to which suppliers are invited to submit proposals.

How will customers contact me?

NSW Government agencies and other eligible customers will either contact suppliers directly or can invite and assess supplier proposals using the eQuote tool.

What is eQuote?

eQuote is a tool used by NSW Government buyers to issue, manage and award requests for quotes online from suppliers registered on the ICT Services Scheme and panel arrangements.

Are there any guidelines on how agencies should use the ICT Services Scheme?

Yes. The Department of Customer Service has published handbook for buyers PPTX, 11160.43 KB outlining how to purchase from the ICT Services Scheme. Suppliers should familiarise themselves with these guidelines.

A NSW Government agency wants to engage me for ICT services, but I am not an approved supplier on the ICT Services Scheme. Can the agency still engage me?

NSW Procurement Board Direction 2019-04 makes it mandatory for government agencies to use whole-of-government contracts and certain schemes for obtaining the goods or services to which those contracts and schemes apply. More specifically, the direction states that NSW government agencies must use the ICT Services Scheme when procuring ICT goods and services. Under the ICT Services Scheme only approved Registered or Advanced Registered Suppliers can be engaged by agencies and customers. If you wish to provide ICT services for an agency, registrations to the ICT Services Scheme are always open and applications can be made online at any time on eTendering.

Does the Procure IT Part 1: Head Agreement apply to engagements under the Advanced Registered Supplier List (for high risk contracts or contracts valued over $500,000)?

No.  Part 1: Head Agreement of the Procure IT v3.2 framework is not applicable to non-panel arrangements under the ICT Services Scheme. To engage ICT goods and services with a customer under the ICT Services Scheme, Advanced Registered Suppliers and customers need only execute Part 2: Customer Contract of Procure IT Version 3.2, the General Order Form and any applicable schedules and Modules.

Do customers need to fill in Item 7 of the Procure IT Version 3.2 General Order Form?

No.  Item 7 of the General Order Form should be left blank because it only applies to arrangements with a head agreement. Item 11 of the General Order Form has been revised to allow customers to specify that the customer contract (the order) is placed under the ICT Services Scheme.

If a customer intends to place multiple orders with a supplier on the Advanced Registered Supplier List, does the Procure IT Version 3.2 Part 2: Customer Contract need to be executed for each order, even if the multiple orders are with the same supplier?

No.  For multiple orders with the same supplier, execute Part 2: Customer Contract once. However, it is important that both parties execute a separate General Order Form and applicable schedules and modules for each and every order, regardless of whether it is with the same supplier.

What are the arrangements for acquiring hardware?

The ICT Services Scheme is no longer limited to services and includes hardware acquisition along with other categories not previously encompassed.

What hardware cannot be purchased through the ICT Services Scheme?

Devices that are available through Contract 2390 Imaging Devices, and end-user devices that are covered by the Government Standard Specification Contract 999 ICT End User Devices and Services. Suppliers are unable to enter into contracts for the aforementioned devices under the ICT Services Scheme.

What is the GSS and why is it excluded from supply through the ICT Services Scheme?

The GSS is the Government Standard Specification.  It describes a range of standard office type desktops and notebooks of the type purchased in high volumes by NSW Government. A list of GSS devices can be found in the agreement for Contract 999 ICT End User Devices and Services.

The models and prices for the GSS have been negotiated with the Contract 999: ICT End User Devices and Services suppliers on the basis that NSW Government Agencies must use that contract to obtain those specified devices.

If you are unsure whether the equipment you are offering is covered by the GSS, please contact the NSW Procurement Service Centre at nswbuy@treasury.nsw.gov.au

If I was a supplier or approved party listed on Contract 2846 and wish to be registered on the scheme, what category and subcategories should I register for?

Some of the categories that suppliers should consider registering for are listed below:

  • C01 Data Centre Service
  • C02 Data Centre Equipment
  • M09 Software Resellers and Software Asset Management Services
  • N01 Infrastructure and Utilities Software
  • J01 Server Installation, Configuration & Maintenance including delivery “as a service”
  • J02 Operations Management including delivery “as a service”

Is disposal of hardware included in the scope of the ICT Services Scheme?

Disposal of hardware is not within the scope of the ICT Services Scheme.

Is software included in the scope of the ICT Services Scheme?

Yes, under Category N.

I am already prequalified on the ICT Services Scheme. How can I apply for Category N – software licences?

You can apply for additional categories at any time throughout the life of the ICT Services Scheme by logging into eTendering, selecting Scheme Applications and under Successful, selecting Resubmit. Requests for changes to categories are subject to the same acceptance requirements and outlined in clause 17 of the ICT Services Scheme rules DOCX, 53.49 KB.

Can approved software suppliers on whole-of-government Contracts 607 and 2601 apply for Category N under the ICT Services Scheme?

No. Software available through the whole-of-government contracts such as Contract 607 ICT Software Agreement – Oracle and Contract 2601 SAP Enterprise Resource Planning Software  must be acquired by those agreements (not the ICT Services Scheme).

Can I apply to the ICT Services Scheme if I am an authorised reseller or distributor of software licences?

Yes, licenced software and subscription and support services from authorised resellers and distributors are covered by the ICT Services Scheme under Category M09: Software resellers and software asset management services.

How is the supply of software under Category N different to supplying software under the other categories?

Category N is for the acquisition of perpetual software licences and related support. Software as a service and other ICT and software-related services are covered by other categories.

If I am capable of supplying only a component of a particular software subcategory, then can I still apply?

Yes.

If I am an Original Equipment Manager (OEM) do I need to register on the ICT Services Scheme?

Yes, only in circumstances where you intend to take orders directly. If you conduct your business through your distribution channel then you will not have to register, provided they are registered on the ICT Services Scheme.

I was previously listed as an approved party or approved agent for an OEM on a panel contract. What do I need to do to supply to NSW Government agencies?

If you intend to supply directly to NSW Government and the goods and services you are supplying are now covered by the ICT Services Scheme, you need to ensure that you are registered and pre-qualified for the relevant categories on the ICT Services Scheme.